Deputy Chief Minister
Manish Sisodia
Course Objective Structure and Eligibility
Hospitality Operations
Retail Services
IT and IT Enabled Services
Finance Executive
Course Outline and Intake Capacity

Campus Placements are in process at the Institute

Retail Services

Course Objective

This course provides students with the skills and knowledge to carry out the operations in retail outlet, such as handle merchandise, perform cashiering and serve customers, so as to ensure the efficient delivery of quality service to customers. Students will also have the skills and knowledge to enhance visual appeal of merchandise display in retail outlet, such as prepare merchandise, props and point-of-purchase display, so as to uplift the store's image and customer’s satisfaction.

Job Opportunities

After completion of course in Retail Services candidates are employed by departmental store or companies in the retail business selling products and services direct to customers. Some of the job titles held by candidates include Retail Assistant, Retail Associate and Assistant Visual Merchandiser.

Unit Objective

1. Effective Communication Skills

On completion of the unit candidate should be able to handle both oral and written communication required at the workplace at a functional level. They will be able to apply communicative skills (listening, speaking, reading and writing) in the workplace in social and cross-cultural settings.

Retail Training Lab

2. Customer Service

On completion of the unit candidate should be able to cultivate customer rapport, manage their needs and expectations, and handle service recovery and promote product services.

3. Professional Image and Etiquette

On completion of the unit, candidate should be able to project a professional image through proper grooming as well as apply proper etiquette in a business setting.

4. Office Software Application

On completion of the unit, candidate should be able to produce office documents, using word processing spreadsheet and presentation software package. In addition Candidates will be able to handle file management and have a basic appreciation of the user level maintenance of hardware.

5. Store Operation

On completion of the unit, candidate should be able to handle a range of core retail operations such as receiving, pricing, replenishing and cashiering.

6. Store Display

On completion of this unit, candidate should be able to develop basic visual merchandising skills in executing a visual presentation to enhance a retail store's image, service and merchandising to its customers.

Visual Merchandizing Lab

7. Employability Skills

A group of essential abilities that involve the development of a knowledge base, expertise level and mindset that is increasingly necessary for success in the modern workplace. Employability skills are typically considered essential qualifications for many job positions and hence have become necessary for an individual's employment success at just about any level within a business environment.

8. Internship

Industrial Training of three months duration, to have hands on experience in Retail Industry in all major Retail Firms and MNCs.

Course/Programme Duration

The duration of the course/programme is one year


The minimum entry qualification for admission in Retail Services course are:

1. Applicant must have passed 12th class under 10+2 system of education or its equivalent with English as a subject.

2. Knowledge of Microsoft Office.

Note: The candidate must have passed 10th class with English & Mathematics as a subject, with at least minimum passing marks in these subjects.


Students of Retail Sector get opportunities from National and International Companies. Some of the Retail Chains where students of Retail Sector have worked / are working and training with are:

  • Reliance Retail Limited
  • Future Group
  • Marks and Spencers
  • Mahindra Retail Limited
  • Hennes & Mauritz
  • Aditya Biral Group
  • Devyani International
  • Costa Coffee
  • Tata Croma
  • Shoppers Stop
  • Titan
  • Central Mall
  • Nike
  • Grolier International
  • Tanishq
  • Decathelon

Chief Minister
Shri Arvind Kejriwal
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