Deputy Chief Minister
Manish Sisodia
Course Objective Structure and Eligibility
Hospitality Operations
Retail Services
IT and IT Enabled Services
Finance Executive
Course objective and eligibility criteria

Campus Placements are in process at the Institute

Retail Services

Course Objective

This course provides trainees with the skills and knowledge to carry out the operations in retail outlet, such as handle merchandise, perform cashiering and serve customers, so as to ensure the efficient delivery of quality service to customers. Trainees will also have the skills and knowledge to enhance visual appeal of merchandise display in retail outlet, such as prepare merchandise, props and point-of-purchase display, so as to uplift the store's image and customer’s satisfaction.

Job Opportunities

In today's world, Retail especially organized retail is growing at a mushrooming rate in our country. With Foreign multinational companies entering the retail space in our country, there are immense opportunities of placement and growth within the organization. Our candidates have risen to the position of Department Mangers in a period of 2 years from the point of their placement. After completion of course in Retail Services candidates are employed as: • Sales Advisor • Retail Sales Officers • Customer Service Assistant • Cashier • Team Leader • Sports Leader

Note: With career growth they can become Department Manager, Store Manager, Area Manager, Zonal Manager. The career progression leads them to Sr. VP Operations and Finally to Chief Operating Officer within the organization.

Unit Objective

1. Store Operation

• At the end of this module the candidate will be able provide service to the operating functions of the store.

• To make available a balanced flow of raw material, component, tool, equipment and any other materials necessary to meet operational requirements.

• To provide maintenance materials and general stores as required.

• To receive and dispatch finished products.

Retail Training Lab

2. Store Management

•  At the end of this module the candidate will be able to manage the store effectively.

• To make available a balanced flow of raw material, component, tool, equipment and any other materials necessary to manage the store.

• To manage the store by reducing cost.

3. Store Display

• At the end of this module the candidate will be able to present the product or service to the potential buyers.

• Give an idea about every detail of the product such as variety, quality, size, colour, design etc.

• Assist the customer to see and examine the goods before they actually buy them.

• Ensure sales display appeals visually to the prospects and stimulates them to purchase.

• Ensure sales display reminds the buyers about their need and they are attracted to buy.

• Supplement the advertising efforts of the manufacturer.

4. Customer Service

• At the end of this module the candidates will be able to handle the customers with ease.

• They should also be able to handle irate customers and manage difficult customer service situations primarily on their own.

• They will be able to showcase professional customer service attitude while interacting with the customers

5. Personality Development

• At the end of this module course the candidates will have recognised different styles of communication and how to improve understanding and build rapport with others.

• Reflected on different methods of communication and decided when each is most suitable.

• Appreciated the role of body language and voice tone in effective communication.

• Able to meet and greet colleagues, clients and customers.

• Suggest appropriate attire for various dress codes

• Follow dining etiquette at various formal occasions

• Effectively represent themselves and their organizations at business meetings and other networking events

• Understand the basics of seeking an employment with other organization as well as being self -employed.

• The candidates will also be able to understand the basics of life skills for survival in the industry..

6. Office Software Application

• At the end of this module the candidates will be able to attain basic digital literacy primarily on Microsoft office tools like power point, word and excel and maintain files on the computer

Visual Merchandizing Lab

7. Internship

• The student would maintain a weekly log of the work done by him/her during the internship. He/ She would submit a project report after the completion of the internship. Weekly log should also carry comments from the reporting officer of the organization. Weekly evaluation / comments from the reporting officer would the basis of assessment of final internship project report. The Internship Phase would also be monitored by the Master Trainers.

• Project Report must adhere to the guidelines and should include the following:

▪ Title Page

1) Topic 2) Institute Name 3) Company Name 4) Submitted By:- Complete Name & Roll No. 5) Submitted To:- World Class Skill Centre

▪ Introduction of the company / business / domain

▪ Objective & Scope

▪ Project Description

▪ Project outcome/ Learning

▪ Resources and Limitations

▪ Future scope and further enhancement

▪ Conclusion

▪ Bibliography

Outcome: Skills acquired through hands-on sessions in industry. A confident personality with a clear career progression through final placement.

Course/Programme Duration

The duration of the course/programme is one year


The minimum entry qualification for admission in Retail Services course are:

1. Applicant must have passed 12th class under 10+2 system of education or its equivalent with English as a subject.

2. Knowledge of Microsoft Office.

Note: The candidate must have passed 10th class with English & Mathematics as a subject, with at least minimum passing marks in these subjects.


Some of the prominent companies/groups where students of previous batches were placed /had interned are: 1. Reliance Retail Limited

2. Nike

3. Future Group

4. Grolier International

5. Marks and Spencers

6. Vaango (Devyani Inter. Ltd.)

7. Mahindra Retail Limited

8. Hennes&Mauritz (H&M)

9. TATA Croma

10. Costa Coffee

11. Shoppers Stop

12. Aditya Birla Group

13. Titan

14. Tanishq

15. Central Mall


Chief Minister
Shri Arvind Kejriwal
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