Deputy Chief Minister
Manish Sisodia
Course Objective Structure and Eligibility
Hospitality Operations
Retail Services
IT and IT Enabled Services
Finance Executive
Course Objective and Eligibility



Hospitality Operations

 Course Objective

The Vision of World Class Skill Centre is to create global leaders for innovation in Technical education and to help overcome the disorientation between demand and supply. The certification in Hospitality Operations will provide trainees with skill and knowledge of Core operational functions such as Food and Beverage Services, Housekeeping operations and other related functions like General Management, Grooming Practices, Front Office Guest Handling with in an accommodation establishment to ensure excellent delivery of services to guests.

Job Opportunities

The successful candidates would be able to find sustainable employment with the Hospitality Industry at a global platform. Some of the common Job tiles that our trainees for Certificate course may find employment at/as – • Food & Beverage Service Steward • Room Attendant/Laundry Attendant • Event Coordinators • Retail Food Chains • Quick Service restaurant • Guest Service Associate

Unit Objective

1. Front Office Services:

On completion of the module the candidate should be able to handle the arrival and the departure of guests, room guests, perform cashiering functions and provide concierge services. Candidate should be able to create reservations, maintain customer data base, update room and rate change and check out guests using property management systems.

Students  of Hospitality Operations are at work in the House Keeping Lab


2. Housekeeping Operations:

On completion of this unit, candidates should be able to service the guest rooms, perform night-turn down service and complete end of shift activities. Candidates should be able to, service and inspect public areas Understand the type and usage of some common cleaning machine. Students should also understand the basic cleaning process in a laundry department and note security and safety concerns.

3. Effective Communication Skills:

On the completion of the module, candidates will be equipped with skills to communicate effectively. Handle both oral and written communication skills (listening, speaking, reading and writing) in the work place as well as in social and cultural settings.

4. Sales and Event Management:

On completion of this unit, candidates should be able to do environmental scan of a hotel Industry, Identify market segments and target customers for the development of a marketing plan. As well as prepare and present a sales proposal and show facilities of a potential guest. Also candidates should be able to plan and organize an event or functions held in the hotel and sell the same.

5. Personality Development:

After the completion of this unit the student should be able to get ready as per the requirements and norms of the Industry and have the right skills required to be employed.

6. Food & Beverage Services:

On completion of the unit, candidate should be able to manage basic restaurant operations, understanding of different catering establishments, different serving styles and basic knowledge of Beverages. The candidate should be able to Understand Services at a Hospitality Organization, Identify, retain loyal customers and deliver consistent world class service to them.

7. Internship, Industrial Training and Evaluation Report:

Industrial Training of three-four months duration, to have hands on experience in Hospitality in leading Five Star Hotels/Service Outlets in India. This exposure will equip them with practical skills to be a part of service industry. The student would maintain a weekly log of the work done by him/her during the internship along with a detailed what to observe guide which will be provided by World Class Skill Centre. He/ She would submit a project report after the completion of the internship. Weekly log should also carry comments from the reporting officer / mentor of the organization.

Project Report must adhere to the guidelines and should include the following:


Introduction of the Hotel/Organization


Organization of the Hotel

Features and Facilities

Major Training Areas

Competition Survey

SWOT Analysis



WTO Notebook.

The submission of the above report is done along with a soft copy and a PowerPoint presentation showcasing the training experience. The WTO notebook must be completed with inputs from Training Manager of respective units.

Course/Programme Duration

The duration of the course/programme is one year


The minimum entry qualification for admission in Hospitality Operations course: 

Passed 12th class under 10+2 system of education or its equivalent with English as a subject.

Knowledge of Microsoft Office.

Note: The candidate must have passed 10th class with English & Mathematics as a subject, with at least minimum passing marks in these subjects. 


Some of the hotels/organizations where students of Hospitality Operations course have worked / are presently working/interning are:

1. Oberoi Group

2. Radisson Hotels

3. Le Meridian

4. Taj Group

5. Jaypee Hotels

6. ITC Welcome Group

7. Holiday Inn

8. Park Plaza

9. Fortune Excaliber

10. Hulhule Island Resort Maldives

11. Sarovar Hotels

12. Sheraton Hotels

13. Piccadeli

14. Kempenski Delhi

15. Shivanta Foods

16. JW Marriot

17. Seven Seas

18. Anya Hotels and Resorts

Chief Minister
Shri Arvind Kejriwal
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